Refund policy
Refund Policy
Thank you for shopping at Claytalehome.
We want you to love your handcrafted piece. If you're not completely satisfied, we're here to help.
Returns
- We accept returns within 30 days of delivery.
- Items must be unused, in original packaging, and in resellable condition.
- To start a return, please email us at support@claytalehome.com with your order number, or call us at +852 5517 9216.
Please note: Because every piece is handmade, natural variations in color, texture, and glaze pattern are normal and are not considered defects. These variations are what make your vase one of a kind.
Damaged or Broken Items
Ceramic is fragile. If your vase arrives damaged or broken:
- Contact us within 7 days of delivery.
- Email photos of the damaged item and packaging, or call +852 5517 9216.
- We will arrange a free replacement or full refund — you do not need to return the broken piece.
Refunds
Once we receive and inspect your return, we will email you to confirm we received your item.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days.
Shipping costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
- Sale items (if applicable)
- Custom or personalized orders
Contact Us
If you have any questions about our Refund Policy, please contact us: Email: support@claytalehome.com Phone: +852 5517 9216